Support
3D Capture Pro Studio · Version 1.0
Get Help
Questions, problems or ideas about 3D Capture Pro Studio? Write to us and we will help.
Email Support:
Response Time:
We typically respond within 48 hours.
Published by:
Official Vishwateja (Vishwateja S B)
Getting Started
- Install: download the disk image, drag 3D Capture Pro Studio into Applications and open it. It needs macOS 15 or newer
- Pair: Studio shows a QR code, a six digit code and a fingerprint. In the 3D Capture Pro app on your iPhone or iPad, tap the connection card and scan the code
- Build: take photos in the phone app, tap Done, then Build 3D Model on Mac. The model comes back to your phone by itself
- Or use a folder: choose Import Photos in Studio to build from a folder of photos already on your Mac
Frequently Asked Questions
Which Macs does it run on?
A Mac with macOS 15 or newer and hardware that supports Apple's Object Capture. Studio checks this and tells you if your Mac cannot build 3D models.
My phone cannot find my Mac
Keep Studio open and both devices on the same Wi-Fi. Allow incoming connections if macOS asks. Hotel, school and guest Wi-Fi often stop devices from seeing each other; try your home Wi-Fi or a phone hotspot. Scanning the QR code in Studio also works when the list stays empty.
What is the fingerprint under the pairing code?
It identifies this Mac. The first time you pair by typing the code, your phone shows the same fingerprint and asks you to confirm that it matches. It protects you from another computer on the same Wi-Fi. Scanning the QR code does this check for you.
How do I get a new pairing code?
In Studio, choose Make a New Code in Settings (or New Code in the connection panel). Phones paired with the old code must use the new one.
How long does a model take?
Usually a few minutes. It depends on the number of photos, the quality chosen on your phone and your Mac.
Where are my photos and models?
In the Studio folder of your Mac account. Models can also be sent to your paired phone or saved to a place you choose. See the Privacy Policy.
How do I delete a job?
Select it in Studio and delete it. Deleting the app and its folder removes everything.
Feature Requests
Have an idea to make Studio better? Send it to officialvishwateja@proton.me.
Report a Bug
Found a bug? Please email us with:
- What happened and what you expected
- The steps to repeat it
- Your Mac model, macOS version and iPhone or iPad model
- Screenshots, if you can
Privacy
Read the full Privacy Policy. The iPhone and iPad app has its own support page.