Support
3D Capture Pro · Version 1.0
Get Help
Questions, problems or ideas about 3D Capture Pro? Write to us and we will help.
Email Support:
Response Time:
We typically respond within 48 hours.
Published by:
Official Vishwateja (Vishwateja S B)
Getting Started
- Get Studio: 3D Capture Pro works with 3D Capture Pro Studio on a Mac (macOS 15 or newer). Download it here and open it
- Connect: keep your iPhone and Mac on the same Wi-Fi. In the app, tap the connection card, then Scan QR Code and point the camera at the code in Studio
- Capture: tap New Capture, choose AR Guided or Classic, and walk slowly around the object. 40 to 100 photos work best
- Build: tap Done, then Build 3D Model. The model comes back to your iPhone by itself when it is ready
Frequently Asked Questions
Do I need a Mac?
Yes. The iPhone takes the photos, and 3D Capture Pro Studio builds the model on your own computer. Studio tells you if your Mac cannot build 3D models.
My iPhone cannot find my Mac
Check that both are on the same Wi-Fi, that Studio is open, and that Local Network is allowed for 3D Capture Pro in iPhone Settings. Hotel, school and guest Wi-Fi often block devices from seeing each other; try your home Wi-Fi or a phone hotspot. Scanning the QR code also works when the list stays empty.
The app shows a fingerprint and asks if it matches
That happens the first time you pair by typing the code. Studio shows the same fingerprint under its pairing code. If they match, tap It Matches. If they do not, tap It Doesn't Match and scan the QR code instead. It protects you from another computer on the same Wi-Fi.
The pairing code is wrong
Use the code that Studio shows right now. If you made a new code in Studio, enter the new one.
What does Only the object do?
On, the model shows just the object you captured and removes the floor and background. Off, the model shows everything the photos saw.
What does Build Again do?
It builds another model from the same photos, for example with a different quality. The earlier models stay on your iPhone.
How long does a model take?
Usually a few minutes. It depends on the number of photos, the quality you choose and your Mac.
Where are my photos and models?
On your iPhone, inside the app, and in the Files app under 3D Capture Pro. Captures you send to Studio are also kept on your Mac, and your device backups can include your captures. See the Privacy Policy.
How do I delete a capture?
Open the capture and delete it inside the app. Deleting the app removes everything. In Studio, delete the job to remove its copy on your Mac.
Feature Requests
Have an idea to make 3D Capture Pro better? Send it to officialvishwateja@proton.me.
Report a Bug
Found a bug? Please email us with:
- What happened and what you expected
- The steps to repeat it
- Your iPhone model, iOS version, Mac model and macOS version
- Screenshots, if you can
Privacy
Read the full Privacy Policy.